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How tw88 Handles Your Personal Data

At tw88, your personal data — including account details and every transaction you make via DANA, OVO, GoPay or QRIS — is handled under a clear privacy framework…

Data encrypted in transitDANA, OVO, GoPay, QRIS coveredAccount data on requestRetention policy defined24/7 privacy contact
tw88 How tw88 Handles Your Personal Data
PRIVACY CONTACT CHANNELS

How to Reach Our Privacy Team

Team online

Live Chat

Our privacy support team is reachable via live chat on tw88.click every day from 08:00 to 24:00 WIB. Raise a data access or deletion request directly in the chat window and we will log it within minutes.

Email Support

Send your privacy request — including data access, correction, or removal — to our dedicated support email. We respond within 2 business days and confirm each request with a reference number for your records.

Account Settings

Many data preferences can be managed without contacting us. Log into your tw88 account, head to Settings, then select Privacy to review communication preferences and linked payment method records including OVO or GoPay.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

From the moment you complete your first DANA deposit to the day you request account closure, tw88 applies consistent data protection practices across every interaction.

Encrypted Connections

Every page on tw88.click uses TLS encryption so your login credentials, QRIS scan data, and OVO payment references are protected…

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages perform.

Account Security Steps

When you open an account, we verify your identity through a confirmation step tied to your registered email.

Data Retention Rules

Transaction data tied to DANA, GoPay, OVO or QRIS deposits is retained for the minimum period required by financial regulations.

Third-Party Sharing Limits

We share data only with payment processors needed to complete your transaction and with fraud-prevention partners.

Your Correction Rights

You have the right to request a correction to any personal data we hold that is inaccurate.

Frequently Asked Questions About Your Privacy

Below are the questions we receive most often about how tw88 handles account data, cookies, payment records, and your rights as an account holder in Indonesia. If your question is not here, contact our team via live chat between 08:00 and 24:00 WIB.

We collect your name, email address, date of birth, and any payment identifiers linked to DANA, OVO, GoPay or QRIS. Device metadata such as IP address and browser type is also logged for security and fraud-prevention purposes.

We do not sell or rent your data to advertisers. Data is shared only with payment processors to complete transactions and with fraud-detection partners. All third parties we work with are contractually bound to handle your data securely.

Contact our privacy team via live chat on tw88.click or by email with your account ID. We will compile a summary of data we hold and deliver it within 5 business days to your registered email address.

Yes. Submit a deletion request through live chat or email. We will remove or anonymise your data after verifying your identity, subject to any retention obligations required by applicable financial regulations where local law permits.

Transaction records are kept for the minimum period required by Indonesian financial regulations. After that period, records are anonymised or deleted. You can ask our support team for the specific retention window that applies to your account.

We use session cookies to maintain your login, and analytics cookies to improve page performance. You can accept, reject or customise cookies via the banner shown on tw88.click, or manage them directly in your browser settings.

Reach our privacy team immediately via live chat (08:00–24:00 WIB) or email. Provide your account ID and a description of the concern. We will open a formal review and respond with findings within 3 business days.